Most vase orders are shipped through UPS. Insert orders are shipped through USPS. We charge a flat rate of $17 or $22 (One, two vases) for ground shipping in the continental USA. Please contact us for orders being shipped to Hawaii, outside the US.
For expedited service, you will see the different costs as you are placing your order. For orders of 3 or more vases using this service, we absorb a portion of the shipping cost which is reflected on the shipping cost posted when you place your order.
On orders of 3 or more vases without expedited service, we offer free ground shipping as long as the the order is shipped to one address only.
The following policy was inspired by our own experience as consumers; If we ever place an order online or make a purchase at a store, the very first thing we do is inspect the product; If it is damaged, we report it to the vendor right away.
If your vase arrived damaged, it is your obligation as a consumer to save the original packing materials and box and contact us or UPS right away or at the very latest 3 days after the package is delivered to initiate a claim.
Because we take special care inspecting each vase individually before packing and shipping them, we are not able to honor claims in which damage is not reported at the very latest 3 DAYS after delivery.
INICIATING A CLAIM
Please contact us or UPS to get a claim started. UPS will need to physically inspect the package and product in order to move forward with the claim.
If you made a purchase at a show, you also have 3 days to report damage. If the vase has exchanged hands (Such as given as a gift or mailed), we do not assume responsibility for damage as we expect the customer to inspect the product before mailing or wrapping it. No exceptions